Job Interview Question Tell Me How You Dealt with a Difficult Customer

Job Interview Question Tell Me How You Dealt with a Difficult CustomerJob Interview Question Tell Me How You Dealt with a Difficult CustomerHigh up on the list of difficult interview questions comes the next in our series Tell me about a time you had to deal with a difficult customer.Before you backpedal into a trite version of The customer is always right, its worth taking a minute to understand what this question is really asking. Does the interviewer who asks this question want to hear that youve always had satisfied customers? Definitely not. Dissatisfied customers are a given in nearly every industry.The interviewer is not looking to hire someone with a perfect track record. The interviewer is looking to hire someone who can confidently and professionally address customer concerns and come to an acceptable resolution with as little interference from management as appropriate.Thats a tall order for a simple question, so its important to put time and thought into preparing your an swer. Heres how to take your experience and build the best response possible.Use the Five Ws to Tell a Compelling StoryYou may remember the Five Ws from when you were learning how to write essays in school. Its a simple strategy for remembering that the writer needs to answer five questions to orient the reader to what was important within the story who, what, where, when, and why. You can use these five questions to form a powerful answer to what the interviewer asks you.Who was involved in the difficult dispute, and when and where did it take place?Start by providing the context for your decision. Identify the difficult customer and what position you held at the company. Were you a customer tafelgeschirr representative who took the call directly? Were you a supervising manager called in by customer service when the problem had already escalated? Or were you were an account specialist speaking with a long-term satisfied client who was suddenly not so satisfied? Understanding these details will help the interviewer assess the situation and the appropriateness of your actions.You should identify any pertinent details about when and where this confrontation took place. For example, did the conversation start on the phone and escalate to an onsite visit? Or did you meet with the customer face to face from the start? Providing these details will build a clear visual of how you perform on the job.What was the customers concern, what was your response, and why did you respond that way?After you build the backstory you can get into the important details such as what the customers concern was, how you responded and the reasoning behind your response. What steps did you take to identify the customers primary complaint? Did you resolve the issue immediately, or did you work with your supervisor and team to come to a resolution? This part of the answer will help the interviewer understand the situation and assess how well you understood the situation at the time.Its impo rtant that you take the time to explain the thought process behind your actions. This is the heart of the question because it gives you the opportunity to show the interviewer that you are well-trained and open to input from your employer. The interviewer is looking to hear that you are competent, thoughtful and willing to adjust your approach to different scenarios depending on how your employer coaches you.Dont wing your answer to this question. Identify a time you were proud of dealing with a difficult customer and share the story with the interviewer according to these five points.How have you answered this question in past interviews? Would you change your response now?

Theres an upside to feeling busy all the time

Theres an upside to feeling busy all the timeTheres an upside to feeling busy all the timeSometimes, being overwhelmingly busy sucks. It makes you feel all sorts of frantic, it sends your anxiety levels skyrocketing and it can leave you more likely to make a careless mistake. These kinds of reactions are typical when your laundry list isputting you under major time pressure, evoking a bunch of emotional reactions rather than productive ones.But there are instances whenbusyness can be a mighty empowering tool in yourwellness arsenal.It just comes down to how you perceive yourself in your state of busyness.The Western world has come toview busyness as a badge of honorand a point of pride. It suggests that your time is filled with a plethora of important things and that you are a critical part of those important things getting done correctly. It can fill you with a sense of purpose and, thus, create whats called the busy mindset.Approach with confidenceIn this mental space, the sense of self-importance can translate into a stronger sense of self-control. So, instead of freaking out and stress-eating (or drinking or smoking) to cope and flailing around until things settle down, you approach the given situation with a sense of confidence, authority and clarity. Your stress becomes manageable and your peripheral choices become healthier as you cross things off that list.Researchers at Harvard Business Schoolrecently conducted eight different studies on the concept of the busy mindset. Some focused on food consumption, some focused on the choice to exercise rather than veg out and some focused on the choice to save money rather than spend it. Across the board, when individuals perceived themselves to be busy consistently for important reasons, theirsense of self-control prevailed.So in these cases, busyness really isnt a bad thing at all. If you can harness its power, it can help you cut through the clutter of lifes simpler decisions, do what you know will serve you b etter in the long run and get back to your task at hand.Now, go on and get after it - you have stuff to doThis post originally appeared on Swirled.com.

How to Quantify Your Accomplishments (When You Dont Have Any Numbers)

How to Quantify Your Accomplishments (When You Dont Have Any Numbers)How to Quantify Your Accomplishments (When You Dont Have Any Numbers)Whether youre writing your resume for the first time or you just need to update your old one, you want the hiring manager or recruiter to get a clear picture of what distinguishes you from the rest of the candidates.There are many things that can make you stand out, from a prestigious school you have graduated from or a big company youve worked for, but companies nowadays have become more demanding than ever. According totop experts assessing the current job market scene, employers want to see numbers, figures and any other relevant metrics that prove you are a good fit. In other words, they want you to quantify your accomplishments and elend just qualify them.But what if your achievements are not related to managing big teams, big budgets, and big sales? Fear not Even you havent been doing any of this stuff before, there is still enough informatio n you can write down in your resume to impress a potential recruiter. But, heres the catch you need to use a good pragmatic filter to highlight the practical side of you.The Question of HowBeing able to answer HOW you managed to do the tasks at hand is just as good as writing how much money you dealt with and saved for the company you worked for, for instance. Include in your resume how many people you interacted with, how you identified and solved problems, how much time you invested to yield results, and so on.Furthermore, the question of how leads you to acknowledge accomplishments that you might not think of mentioning, which in turn can make you think ofmeasurable ways to describe them. For instance, if youve been an educator, you could say that your most valued accomplishment was the ability to help students excel by coming up with innovative ways of capturing their attention.Once you identify your achievements, the next step is to find high-impact quantifiable statements to p ut in your resume.The Question of Range and FrequencyNot all of us work with numbers or have access to companies statistical results that reflect your contribution to the companys bottom line. But one way to get to the practical side of things is tomake an estimate and use a range. If you are a customer service operative, you can quantify the average number of clients you talk to or how many calls you take in a week.Also, assessing how often you performed a specific task, like how many articles you wrote or proofread a day, will give your interviewer an idea of the volume of work you can take on.As you can see, the time spent on a job, even if you only worked as a part-time librarian in your college years or as an office assistant, can be cleverly converted into money spent or saved for the company. Even if you dont have access to any statistical data, you could think of all the activities you performed and how the initiatives and programs you proposed might have saved additional co sts for your employer.Last but not the least, the secret to effectivelymeasuring your accomplishments is first to understand what the job position youre applying for requires. Once you get a good idea of what is relevant to the company, complete your resume with its business goals in mind.

Free Entry Level Sports Coach Resume Template

Free Entry Level Sports Coach Resume TemplateFree Entry Level Sports Coach Resume TemplateWhen you write an entry level sports coach resume, the areas you emphasize depend on your background. For example, if you have much playing experience in a certain sport but no coaching experience, you could emphasize the playing experience and positions such as team captainships. It can be difficult to write such a resume, so reviewing templates is a great way to start. You can read the sample free entry level sports coach resume below and look over the tips outlined after the example resume.Create ResumeCustomize ResumeWhat to Include in an Entry Level Sports Coach ResumeAs you write an entry level sports coach resume, emphasize your assets. You may feel like your resume is skimpy because you do not have much work experience. The trick is to focus on the things you do have to offer, be they volunteer work, transferable skills, playing time, classes and seminars. Just remember that no resume is one-size-fits all, so use your specific background to determine the areas of focus. To make the job easier for the person who will read your resume, use bullet points to emphasize important information.Common Resume Fails Mistakes to AvoidThinking Volunteer Work Does Not Count For entry level resumes, especially sports coach positions where volunteer work is common, it is a mistake to think you should not list such positions. List them. The best positions would probably be in the sport you want to coach, but list anything that is relevant. This goes for part-time work, too. Ideally, you will demonstrate some type of work experience.Skipping the Proofreading Entry level does not mean you get a pass on issues such as grammar and typos. Your resume should be as polished as any other resume type.Including Too Much Information Your t-ball playing years do not belong on a resume. Nor does the fact that a relative of yours is a well-known coach or player. However, if you served in a capac ity such as bat boy or locker room assistant for that relative, that could be good information to include under work experience or in the highlights section.Listing High School Details Avoid listing high school information in your education section unless that is the only type of education you have and is relatively recent.Resume Content Robert Ballard 378 Green Acres Road, Roanoke, VA 11111 555.555.9087 robert.ballardanymail.com Summary Skilled and reliable four-year starting pitcher for University of Roanoke Division III baseball team. Excellent leadership skills and thorough knowledge of area sports. Pursuing degree in sport leadership and management. Seeking baseball coach position or coaching internship for recreational club. Highlights Exemplary knowledge of baseball at all levelsSouthwest Virginia Athletic Conference (SVAC) Pitcher of the Week, five timesSVAC Player of the Month, two timesB.S. in progress in Sport Leadership and Management, 3.8 GPACourses on coaching and mot ivating diverse types of playersTeam captainships in high school and college for basketball and baseballBaseball volunteer assistant coach position two summers in a row Deep knowledge of Roanoke-area athleticsGreat communicatorReliable and dedicatedWell-versed in CPR and first aidExperience Starting Pitcher 8/1/2013 ? Present University of Roanoke ? Roanoke, VA Pitch two games a week on average.Serve as a team leader to motivate and rally players.Communicate with coaches and players to do what is best for the team.Work with coaches to enhance pitching, fielding and batting skills.Improved win-loss record as a pitcher from 3-5 in first year to 8-1 in senior year. Assistant Baseball Coach 6/1/2010 ? 8/1/2012 Roanoke Stars Recreational Club ? Roanoke, VA Helped head coach spread sportsmanship and a love of baseball.Worked with diverse set of boys ages 10-13.Communicated with parents and fans to keep baseball fun.Worked with players in strengths and areas of growth.Coordinated and led m any practices and games. Education Bachelor of Science, Sport Leadership and Management, Expected 05/2017University of Roanoke, Roanoke, VA

The Hidden Truth on Technical Project Manager Resume

The Hidden Truth on Technical Project Manager Resume New Ideas Into Technical Project Manager Resume Never Before Revealed The increasing number of essay writing services is wholly overwhelming. You can trust the ideal essay help online. If you are searching for top essay writing companies, try out the mentioned above. There are numerous essay writing services that think theyre the very best, and therefore dont be cheated and check the legitimate collection of the very best. The recruiters might have encounter similar resume patterns in their expertise, so its essential to alter the resume template in order it appears distinct from the standard 1. Include details like the kind of organizational systems you implemented in a former job. Your netz presence is far more important now, and thus your header should comprise links to anything relevant and of expert quality. Next ensure use of good resume keywords. Cover letters which match the amount of professionalism of your resu me can often supply an advantage over other possible candidates. Make it immediately apparent that you have what is necessary to excel within her position. Your resume creates the very first impression of you so it must present your finest attributes in order to be eligible for an interview. Dont think you are in need of a linear career path. A quick scan is all you will receive from the hiring manager so that it is essential that your top entry merits the proper quantity of interest. Watch your verb tenses in your job descriptions and be certain youre staying with the exact same tense within each listing. Then show you comprehend the work description. Take a look at our guide on the best way to compose an overview of qualifications for a more thorough explanation. The demand for IT Project Managers has risen through the years as technology is still an integral component in successful small geschftsleben operations. If youre an entry-level IT Project Manager, the web is r ife with internet websites that cater specifically to your industry. Remember too that very good communication skills have always been among the very best things an employer wants in an IT Project Manager, so take a while in your resume to concentrate on your capacity to construct collaborative relationships. Notwithstanding, particularly for contractor roles, the hiring manager may want to see project details. If youre searching for a rewarding career for a project manager, you are going to need a project manager resume that provides potential employers with an extensive summary of your skills, expertise, and experience. The in depth project manager job description can help you. Gossip, Deception and Technical Project Manager Resume While you might not be in a position to quantify quite to this level it will offer you a very good idea of what kinds of things its possible to think about in regards to giving your possible employer the juicy numbers they hunger for. On occasion a quick certification training course, either online or at a neighborhood college, can be only the thing you should land that dream job. The intent of including one in your resume is to make a superior impression. Remember that employers might already have a feeling of job duties, particularly if theyre all in the exact same field, and instead need to see something which impresses them and makes you stand out. Whatever They Told You About Technical Project Manager Resume Is Dead Wrong...And Heres Why Fostered customer loyalty by ensuring our customers fully utilize the worth of our solutions and solutions. Let them know that youre very much interested in the business. You ought to know about the company for which youre applying for. This writing company makes sure their papers are all the excellent quality and all the customers are happy. A project manager is a fundamental portion of the infrastructure of any corporation. The educational requirements for project managers vary based on the business. Many project managers work in the exact industries their full professional lives. You may not always understand every detail of the way in which a development team is going to finish a job, she states. An architecture business will use project managers to deal with the maturation of a new building as a shampoo company might need one to launch a new item. Following these hints will help you accomplish both tasks with reiz and permit you to land your fantasy project management job. Very very good at the building of all sorts.

Details of Side Hustle Resume Writing

Details of Side Hustle Resume Writing Additionally, there are many opportunities to manage elderly or disabled folks who require help during the day. Theres been an increasing demand for virtual assistants from business owners who want help on several projects. With dropshipping, you can begin a business within any of your favourite passions. Staying in contact with your clients is among the most important facets to cultivating an active resume-writing enterprise. Also, learn how much time and what days you will be in a position to devote to a side hustle. A side hustle is a way to earn money beyond your 9 to 5 job. It is a job that you can work on top of your full-time job. Your side hustle is able to help you make some excess money every month. Side Hustle Resume Writing Fundamentals Explained Otherwise, you can tutor through netz sites like Wyzant or TutorMe. Pay is dependent upon the job and your geographical area, but a lot of care jobs pay up to $20 per hour. If you still require help inventing side job ideas, peruse the Job Posting page of your regional Craigslist board to find out what opportunities employers or individuals are now requesting. No worries youve got student loan money Its never bad to continue to keep your skills sharp whilst obtaining a mini-vacation in the practice Freelance writing may be a superb way to make money and can even result in full-time income if youre able to consistently produce superior work. Fantastic writing and general presentation still counts in producing a solid first impression. Secondly, it permits you to follow a passion you dont get to explore much in your principal job. There are a number of side hustles that enable you to put your writing skills to good use. Perhaps you are a quite strong writer or editor. Perhaps youre a wonderful writer, or maybe youre excellent at creating website designs. Blogging is among the very best side hustle jobs. So here are the ideal side hustles thatll a ssist you in making more income. So you begin a side hustle to generate a few extra hundred or thousand dollars per month. So it is a very good idea to choose what you find interesting, and which you would love to scale. If dont have any preceding work then youre likely to need to discover a blog or company youre able to submit two or three articles to for free. Part time jobs dont scale together with an internet business would. You just need to settle on which opportunity youre likely to make the most of. If you own a skill that translates to the internet world, freelancing is a wonderful side hustle to try. A third reason some men and women use up a side hustle is to test out whether a different career field may be appropriate for them. If this is the case, it can give a pure side hustle for you. You might use up a side hustle for several of factors.